Preparing for Shoulder Surgery: Preoperative Guide

We offer multiple shipping options depending on how quickly you need your order:

• Economy: 5–7 business days
• Standard: 2 business days
• Express: 1 business day

All orders are processed quickly, and you’ll receive tracking information as soon as your order ships so you can plan accordingly

Return Policy for Shoulder Sleeper Pillow — U.S. Orders

All returns must be submitted within 30 days of delivery through our Loop Returns Portal. We cover return shipping on all eligible returns.

Returns within 15 days of delivery

• Cover is clean, returned in original packaging — 95% refund
• Cover is clean, different packaging used — 75% refund
• Cover is dirty or has an odor, original packaging — 70% refund
• Cover is dirty or has an odor, different packaging — 50% refund

Returns between 16–30 days of delivery

If your sterile bag was never opened:

• Cover is clean, original packaging — 95% refund
• Cover is clean, different packaging — 75% refund
• Cover is dirty or has an odor, original packaging — 75% refund
• Cover is dirty or has an odor, different packaging — 55% refund

If your sterile bag was opened:

• Cover is clean, original packaging — 50% refund
• Cover is clean, different packaging — 30% refund
• Cover is dirty or has an odor, original packaging — 25% refund
• Cover is dirty or has an odor, different packaging — 5% refund

Returns after 30 days
Only accepted if the pillow is completely untouched and the sterile bag remains sealed — 80% refund. The customer is responsible for return shipping.

All refunds are issued after we receive and inspect your return. The final refund amount is determined upon inspection.

International Orders: All international sales are final. We do not accept returns or offer refunds on orders shipped outside the United States.

Yes — we understand timing is critical. We offer an Express shipping option at checkout so you can receive your products within 2 business days.

Yes — all of our products are eligible for HSA/FSA reimbursement. You can use your HSA or FSA card at checkout or submit your receipt to your provider for reimbursement, depending on your plan.

Our support team is here to help. You can reach us via our email (customersupport@shouldersleeper.com), phone (949)688-7893 or through our contact form, and we’ll get back to you as quickly as possible — typically within 24 hours.