If your return has been delivered and you still haven’t received your refund, please contact us at customersupport@shouldersleeper.com with your order number. Our team will respond within 24 hours.

Final Sale Items

• Items marked as Final Sale cannot be refunded or exchanged.
  
• International orders are always final sale and not eligible for return or refund.

Contact: All returns and exchanges must be processed through our online Returns & Exchanges portal. Hover over the Support tab on our website and click Returns & Exchanges. You will be directed to our Loop returns page.

To begin, enter your order number (found in your order confirmation email) and your shipping zip code. Returns cannot be processed any other way.

Repack: Once return confirmation is received, repack the item in its original packaging with all contents included.

Print & Ship: A return shipping label will be generated and you can print from the loop portal.

Refund: Once the returned item is received and inspected, your refund will be processed within 3–5 business days through your original payment method.

Yes, we ship to the following countries:

Canada, Caribbean Netherlands, Denmark, France, Germany, Iceland, Ireland, Japan, Mexico, Netherlands, Norway, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.

Please note:

• All international orders are final sale — we do not accept returns or exchanges outside of the U.S.
  
• International orders may be subject to increased shipping fees and customs duties/taxes, which are the responsibility of the customer.
  
• Shipping quotes will always be confirmed by our team before fulfillment.
  
• Estimated delivery times:
• Standard International Shipping: 7–14 business days
• Expedited Shipping: 3–7 business days (where available)
  
  
  

The Shoulder Sleeper can replace your sling, but we recommend consulting your medical provider since everyone’s recovery is different. Many patients use it around the house and while sleeping because it fully secures the arm safely if worn correctly.

Yes, the cover is removable and machine-washable. Do not tumble dry, as the heat can damage the straps and buckles. The foam core can be spot-cleaned with a damp cloth if needed.

Yes. Many people use the Shoulder Sleeper before surgery to improve sleep quality and reduce shoulder stress. If you’re experiencing shoulder pain, instability, or discomfort, it can help keep your arm safely positioned while you sleep.

Yes! We occasionally provide discount codes through our email list and promotions. If you were referred by a surgeon or clinic, you may also be eligible for a referral discount. Only one discount can be applied per order.

All Shoulder Sleeper Pillows are manufactured in Mexico and proudly assembled in Corona, California, USA, through our U.S.-based production and fulfillment partner.

Shoulder Sleeper LLC is headquartered in Boston, Massachusetts, with product manufacturing and fulfillment handled in Corona, California.

Yes. The Shoulder Sleeper is designed not only for post-op recovery but also for people with arthritis, bursitis, tendonitis, frozen shoulder, impingement, or general shoulder discomfort. It helps reduce nighttime pain and improves sleep posture.

Yes. The Shoulder Sleeper is recommended by over 300+ orthopedic surgeons and physical therapists nationwide. Many clinics and surgical centers offer it directly to patients for use after surgery.

Yes. The Shoulder Sleeper is safe to use immediately post-op, as long as your surgeon clears you. It stabilizes your arm, reduces strain on healing tissues, and prevents rolling into painful positions at night. Please make sure to follow our instructions on how to properly wear it.

Absolutely. Athletes in baseball, tennis, volleyball, swimming, weightlifting, and CrossFit often use the Shoulder Sleeper to protect against overuse injuries, stabilize the shoulder during recovery, and prevent re-injury while sleeping.