Customersupport@shouldersleeper.com
or
(617)-990-4381
Shipping & Returns
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Products can be returned within 15 days of purchase for a full refund.
Returns initiated within 30 days of delivery are eligible for a 50% refund.
Note: Return shipping costs are the buyer’s responsibility, and the original shipping fees are non-refundable.
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If your return has been delivered and you still haven’t received your refund, contact us at customersupport@shouldersleeper.com with your order number. We’ll respond within 24 hours.
Final Sale Items: Items marked as final sale cannot be refunded.
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Contact: Log in to our website, select the item you'd like to return, and follow the prompts to complete the return request. All requests are subject to review by Shoulder Sleeper LLC.
Repack: Once return confirmation is received, repack the item in its original packaging with all contents included.
Print & Ship: A return shipping label in the form of a PDF will be sent via email once the return is approved.
Refund: Once the returned item is received and inspected, your refund will be processed within 3–5 business days through your original payment method.
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For exchanges or defective product concerns, contact us at customersupport@shouldersleeper.com. We will respond within 24 hours to assist you.
Gift Returns: Returns for gifts will be refunded to the original purchaser's payment method within 3–5 business days after we receive the returned item.
Frequently Asked Questions
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The Shoulder Sleeper is designed to contour and support your arm, fitting comfortably for a variety of body types. It was made with different body shapes and sizes in mind.
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We offer a 7-day return policy with a full refund, provided the product is returned in "like-new" condition and in its original packaging. The customer is responsible for the cost of return shipping.
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We accept all major credit cards, as well as PayPal and Apple Pay, for your convenience.
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The Shoulder Sleeper is designed for one side of the body only. If you need a pillow for your right arm, you must purchase a right arm pillow.
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No, the Shoulder Sleeper is meant to be a comfortable alternative to a sling while sleeping. It is not recommended for use while walking, driving, or during daily activities.