Preparing for Shoulder Surgery: Preoperative Guide

We offer multiple shipping options depending on how quickly you need your order:

• Economy: 5–7 business days
• Standard: 2 business days
• Express: 1 business day

All orders are processed quickly, and you’ll receive tracking information as soon as your order ships so you can plan accordingly

30-Night Comfort Guarantee. Not the right fit? Start a return or exchange within 30 days through our returns portal.

Add Checkout+ ($4.98) for 100% free returns — without it, a $35 fee applies to refunds ($15 shipping + $20 cover). Exchanges are $24.99 (free if it's our error). Original shipping is non-refundable.

Every pillow carries a 1-year limited warranty against defects. Arrived damaged or wrong? We cover it fully — customersupport@shouldersleeper.com.

Yes — we understand timing is critical. We offer an Express shipping option at checkout so you can receive your products within 2 business days.

Yes — all of our products are eligible for HSA/FSA reimbursement. You can use your HSA or FSA card at checkout or submit your receipt to your provider for reimbursement, depending on your plan.

Our support team is here to help. You can reach us via our email (customersupport@shouldersleeper.com), phone (949)688-7893 or through our contact form, and we’ll get back to you as quickly as possible — typically within 24 hours.