Shipping & Returns

If you purchased a product from us and are not happy with it, you may return it within 15 days of your purchase for a full refund*. Returns initiated within 30 days fo delivery are eligible for a 50% refund.

Please note that you are responsible for the cost of return shipping to us.

*The original shipping fee, if any, are not funded.

To Initiate A Return:

1. Contact - Login to our website from the home page and select the item you would like to request a return. Follow the prompts to complete return request. All return requests are subject to review by Shoulder Sleeper LLC.


2. Repack - Once you have received return confirmation, repack your item. Make sure your item is in the same, like-new condition, packed in the original packaging with all included contents.

3. Print & Ship - Once approved, an order specific return shipping label in the form of a PDF will be sent to you through email.

*Please note that you are responsible for the return shipping cost 

4. Refund - Once we've received and examined your return items, we will send you a notice of refund and refund your purchase through your original payment method within 3~5 business days. 

Late or missing refunds (if applicable) 

If your return has been delivered and you still haven’t received a refund, please contact us at customersupport@shouldersleeper.com with your order number. A customer success representative will reply to you within 24 hours to help resolve this issue.

Final sale items (if applicable) 

Items marked as final sale cannot be refunded. 

Exchanges

If you wish to exchange for another item or believe that you've received a defective product, please contact us at customersupport@shouldersleeper.com. A customer success representative will reply to you within 24 hours to help resolve this issue.

Gifts 

Any gift purchase return is treated as a standard return. Upon receipt of the returned item, you, the purchaser, will be refunded through your payment method in 3~5 business days